Every One Matters

Question
Result
 Client has timely access when needed  Same day/next day=64.7%
 Client has  the opportunity to ask questions  Always/often=96%
 Client is involved in decisions about care/treatment  Always/often=94%
 Provider spends enough time with client  Always/often=95%
 Overall quality of service within last 12 months on a scale of 1-10  8 or greater=91%
 How would you rate your overall experience with our reception staff?  Excellent/very good=96%

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